COVID-19 Statement

Dear Clients, Colleagues and Friends

I am immensely proud that the rapid response of Henlow Veterinary Centre to government advice has put us in a strong position to keep our clients and staff safe and our emergency services running well.

We have a duty of care to remain open for all pets, large and small. We have quickly set up a video consulting service so you can still be seen by your vet without having to make an unnecessary trip. Consultations are charged at our normal rates but if your pets condition is deemed urgent and needs to be seen we will not be charging an additional consultation at this appointment. Please register your pets with the video consulting service https://vet-video-consultation.vethelpdirect.com or add the practice mobile 07464 350428 to your contacts for a WhatsApp call.

We are aware lots of clients will need medication during this lockdown period, particularly if it extends beyond 3 weeks. To enable us to continue offering this service we would ask you to email orders to henlowvets@henlowvets.co.uk or order through, our website using the form available at http://www.henlowvets.co.uk/online-services/order-repeat-medications. It may take longer than normal to make up prescriptions so please allow 3 working days.

We are only taking payments by card over the phone in advance of collections. We will call you to take payment and allocate a 15 minute collection slot. When you arrive at the practice please call 07464 350428 and your order will be brought to the table under the covered area in the car park.

Stay safe and well
With very best wishes

Graeme Mason Practice Manager

Welcome to Henlow Vets

“Treating your pets as if they were our own”

Anna, Graeme and the team at Henlow Veterinary Centre offer you a warm welcome.

We are an independent, family run veterinary practice who believe in treating your pets as if they are our own. We are committed to providing the highest quality care and treatment to your pet and also to treating them with respect and dignity at all times.

We want you and your pets to feel welcome and secure, from the first moment you make contact with us to the moment you leave the practice, and throughout your ongoing journey with us.

To this end we have developed a warm, inviting place filled with highly experienced staff, who have been chosen because of their great compassion and dedication.

“Henlow Vets have quite simply been fantastic, my cats are treated as if they are their own and the practice feels so friendly and warm.  They are incredibly caring and  I have been seen when I have been worried, I was constantly reassured and nothing is too much trouble.  My 4 Siamese boys have blossomed under their care I feel very much part of the Henlow Vets family. Thank you all for everything you have done to support me and the boys through the last few months.  AMAZING!”

Anna and Lenny, Louis, Marco & Paxton

“Thanks to all the wonderful treatment from Henlow Vets, this week Cookie has been enjoying short walks around Northumberland castles, along beaches, and at Hadrian’s Wall. Our thanks to the whole team!”

 

Blake Stephenson and Cookie

I joined Henlow vets when they first opened and I can say that they have always been very accommodating over the years. But Sunday morning Anna and her team were amazing, they responded with speed to my sos, Tula got the very best of care and the delivery of her 6 pups. They are a wonderful group of people and I can only recommend them as this is a veterinary surgery which really cares about the animals and there owners. Keep up the good work especially in these tough times. Hannah

Z

Life-long commitment to you and your family

From choosing the right pet through to saying goodbye and bereavement aftercare. We’re here for you at all stages of your pet’s life

An individual approach to your pet's healthcare

Including tailor made preventative treatments, feeding, lifestyle and exercise plans. Because prevention is always better than cure

Your pet's well-being is our highest priority

We provide extra long appointment times, high spec equipment and facilities, separate dog and cat waiting areas and nurse clinics

Not been to us before? Register your pet

Henlow Healthy Pets

Are you looking to do the best for your furry friend?

Regular health checks, preventative vaccinations, flea and worm treatments and a balanced diet are key. We make it really easy for you with Henlow Healthy Pets.

Click on the star to find out more about the health club and how your pet could benefit.